The most common response was “It’s about time!” The policyholders and agents viewed this as a positive attempt by their insurer to reduce expenses and premiums by operating more efficiently. The policyholders were also very pleased to have the same auditor each year.
When the time came to expand the project VISTA discovered that most companies hesitate to utilize employee sharing if the company doing the administration was owned by one insurance company. The preferred business model is an independent facility not owned by any single company, which is the structure of VISTA today.
VISTA was established by 2 Mutual insurance companies, whose executives saw the potential efficiencies possible by sharing employees. These Mutual companies began with a pilot territory and were very pleased with the positive reaction of their policyholders and agents.
Who We Are
VISTA is an independent facility not owned by any insurance company. VISTA can provide services with no conflicts of interest, and can guarantee the confidentiality of each carrier’s information due to it’s independent ownership.
Staff are dedicated to the companies they work for and enjoy excellent relationships with their underwriters, agents, and policyholders. Insurance company training is very valuable in understanding the proper way to approach Premium Audits and ensure smooth functioning in harmony with the Insurance companies.
The many years of experience our staff has combined with having the resources needed to do a professional job ensure excellent results for VISTA customers.
Advantages of Vista
1.Accuracy 2. Relationships 3. Responsiveness 4. Reduced expenses
Vista Virtual Staff Concept
Our Mission is to promote unity among carriers, policyholders, and agents by facilitating accurate information transfer from policyholder to carrier while serving the unique individual needs of each policyholder.
VISTA does not just analyze and report. We assist the insurance process by providing staff that are familiar with the insurance company philosophy and practices. This is a very efficient business model, offers the best opportunity for excellent customer service, and is very important to our mission of encouraging unity among all the participants in the insuring process. Insurance carriers, agents, and policyholders need a clear understanding of each other’s situations to have a smooth stable insurance process, and our auditors help to promote that understanding.
Insurance companies that are dedicated to their agents and policyholders and always strive to be as fair as possible use our “virtual staff” auditors. These select companies put their policyholders first and insist on top service as a way to maintain a competitive advantage. Working with such positive customer focused companies creates a culture that helps our auditors build long term relationships and address any questions that arise quickly and efficiently. It is wonderful to have the top priority be to “do the right thing” for all participants in the insurance process and that also create a great service opportunity for policyholders.
Vista also advises on management and work flow questions, systems enhancements, and provides many transaction level services. Our staff understands how Insurance companies operate and communicate in manner carriers, policyholders, and agents appreciate.
The key to success is focus on the success of our clients. Auditors serve a few select clients and have their “skin in the game” for the clients’ success. VISTA succeeds only when clients succeed, thus managers and staff spend every day with your needs in mind. You enjoy the same focus from VISTA that full time employees would provide and enjoy the financial benefits of a shared employee business model.
Employers can use their own “virtual staff” auditor to assist in their audit needs. Employerscan benefit significantly by having a specialist for premium audit become part of their team. The premium auditor knows the key people in systems, human resources, systems, accounting, payroll, and risk management and can design a process that is the same every year. This is a huge benefit to the busy employer over the current process which often “reinvents the wheel” every year with a new auditor asking for different things and trying to determine who to work with to accomplish the audit. The improved efficiency of this approach helps the insurance company also because regardless of whom the insurer is they receive a timely, industry standard format for processing saving them the challenge of “reinventing the wheel”.
Brokers and agents utilize “virtual staff” to assist in servicing their captive clients and for special clients who demand top quality service. Virtual staff auditors become familiar with clients and provide a sense of security that is unparalleled. We strive to have the auditor become a “Virtual” part of the teams for insurance carriers, agents, and policyholders and get to know the people they work with. Policyholders especially appreciate having the same easy to work with auditor every year who explains the audit and spends extra time if the exposures have increased to explain why the increase has occurred.